Delete Your Account

Before deleting

Canceling MoveMetrix Pro stops future renewal but does not delete your account. Account deletion permanently removes access and begins deletion of associated account data, subject to limited legal, security, and backup-retention requirements.

Request deletion

Open MoveMetrix and go to Account or Settings, choose Account & Security, then select Delete Account and follow the confirmation steps. If you cannot access the app, email support from the address associated with your account.

• State that you are requesting MoveMetrix account deletion
• Include the email address associated with the account
• Do not send passwords, patient records, or payment-card information

What happens next

We may verify your identity before completing the request. When verification is complete, we will begin deleting or de-identifying account information unless retention is required for legal, fraud-prevention, security, or dispute-resolution purposes.